For a long time, I had been a trustworthy vendor on Cardmarket, one among Europe’s most outstanding platforms for investing cards. I maintained an ideal status — above 400 constructive testimonials, zero disputes, and consistent, Expert assistance. But a person unjustified dispute, dealt with by Cardmarket employees members Silvia Parravano and Christian Tobehn, transformed all the things. in the following paragraphs, I will share my own working experience, clarify the structural flaws in Cardmarket's dispute process, and issue a stark warning to other sellers.

A thoroughly clean report crafted about many years

A verified Seller With one hundred% good opinions

ahead of the incident, I used to be specifically the sort of seller just about every marketplace values. I detailed buying and selling playing cards properly, described circumstances transparently, and transported promptly. I hardly ever acquired an individual grievance — only praise.

The Importance of have faith in on Cardmarket

track record is almost everything for sellers on Cardmarket. one particular blunder — even one which isn’t your fault — can hurt several years of labor. That’s what can make my story so alarming for Some others working to the platform.

The Dispute That Shattered My Standing

consumer purchased the incorrect Card, Then Blamed Me

The trouble started off when a purchaser ordered a card shown precisely by identify, established, and affliction. on getting it, they falsely claimed I had sent the “Mistaken version” — Even with very clear listing proof displaying I hadn’t.

evidence disregarded by Support

I submitted screenshots on the listing, card version, and ailment to confirm my precision. But Cardmarket assistance, particularly Silvia Parravano, ignored the details. in place of reviewing the listing or requesting clarification, she immediately sided with the buyer.

Silvia Parravano’s Mishandling of your Dispute

No Fair Investigation

Silvia’s decision was unilateral. She didn’t acknowledge my proof or ask for any counterevidence from the buyer. She only blocked my account. No Listening to. No 2nd view. No enchantment.

No Warning, No conversation

What produced this even worse was the suddenness on the motion. I was locked out of my account right away. My appeals — requesting an evaluation or escalation — have been satisfied with automated responses or silence. Silvia Parravano exercised full authority without having accountability.

Christian Tobehn’s purpose: Reinforcing the Bias?

Reinforcing the exact same Pattern

In comply with-ups, my case was also observed by Christian Tobehn, An additional member of Cardmarket's assistance team. Unfortunately, as an alternative to examining the details objectively, he doubled down on Silvia’s judgment. yet again, no explanation, no transparency, just automated deflections along with a long lasting ban.

A Pattern of vendor Disregard

Are straightforward Sellers staying Silenced?

immediately after this practical experience, I began investigating online boards and community threads. I quickly uncovered I wasn’t by itself. Dozens of extensive-time sellers noted very similar activities — numerous involving Silvia Parravano.

A common topic? Buyers constantly gain, even though Erroneous — and sellers are remaining voiceless.

How This Hurts the complete Market

when platforms must shield prospective buyers, ignoring proof from truthful sellers leads to a damaged ecosystem. When belief is one particular-sided, poor actors take advantage, recognizing they’ll be shielded by biased aid agents.

The Problem: No Oversight, No attraction

Lack of Transparency in Cardmarket’s technique

The most alarming situation may be the absence of the appeals course of action. as soon as staff like Silvia or Christian make a call, it’s last. There’s no next overview, no accountability, and no way to revive usage of your account — Regardless how solid your evidence is.

possibility of Abuse and Blackmail

In my scenario, I was indirectly coerced into refunding a false declare — or reduce my account totally. That’s not dispute resolution — that’s blackmail under the guise of customer care.

money and psychological Consequences

organization decline Overnight

I invested many years in constructing my vendor profile. all of that energy was wiped out instantaneously, in addition to prospective long run profits. My seller dashboard, more info order history, and loyal consumer base — all long gone.

Emotional Toll on the reliable Seller

This wasn’t just a business hit. it absolutely was demoralizing. for being treated just like a fraud immediately after years of integrity was emotionally devastating. I followed each individual rule, and continue to bought punished.

What Cardmarket need to Do to Regain believe in

Platform Reforms Are Urgently desired

If Cardmarket hopes to keep top quality sellers and stop long term abuse, it must:

• ✅ Introduce a clear attractiveness procedure for blocked accounts

• ✅ demand disputes to be reviewed by at the very least two unbiased assistance brokers

• ✅ teach workers like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ shield sellers who submit obvious, factual evidence

• ✅ build accountability metrics for employees choices

Without these adjustments, trustworthy sellers will proceed to become collateral hurt in a process that blindly favors prospective buyers.

last Thoughts: Be cautious, remain Documented

in case you are at present advertising on Cardmarket, don’t suppose your best history will secure you. you might be often one customer grievance — even a Bogus a single — away from staying silenced.

defend oneself by:

• Taking screenshots of every listing

• Archiving interaction with buyers

• Backing up your account details often

• getting ready for disputes — Even though you do nothing at all Incorrect

summary: 

My encounter with Silvia Parravano and Christian Tobehn really should serve as a serious warning to any one applying Cardmarket. I considered inside the platform. I performed by the rules. And I even now got removed with no induce.

If Cardmarket continues to ignore seller legal rights, a lot more reliable suppliers will stroll away. And when that transpires, the System received’t just drop sellers — it’ll lose its believability.

Has some thing related occurred for you? Share your expertise and assistance increase awareness. Sellers ought to have greater.